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Client Evaluations of Mediation Services: The Impact of Case Characteristics and Mediation Service Models
Depner, Charlene E.; Cannata, Karen; Ricci, Isolina. Family and Conciliation Courts Review, 32(3): 306-325, July 1994
This article discusses the findings from a study of custody and visitation mediation in the California courts. Fully 82% of all families seen in mediation during the study period are included in the study. Through survey information, the study examined the effect of a client's education, income level, and ethnicity on their perceptions and attitudes toward mediation, finding that mediation was significantly more likely to be rated as helpful by clients with less education and lower income and by ethnic minorities. The study also looked into what effect authorizing mediators to make evaluative recommendations to the court regarding custody and visitation if the mediation results in impasse. It found that there was a slight trend toward higher favorable ratings in those courts that did not authorize mediators to make recommendations. In addition, the study found that clients reacted more favorably to mediation if they reached agreement.
Publisher or Resource Origin
Sage Publications, Inc.
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