August 28, 2014
An Illustrated Walkthrough of Facebook's Online Conflict Resolution System - In the last installment of her posts about Facebook's online conflict resolution system, Mary Novak illustrates the process through some simulated complaints.
August 25, 2014
How Facebook Designed Its Template-Based Online Dispute Resolution System - In her second post on Facebook's online conflict resolution system, Mary Novak expands upon the research performed for Facebook by a team of social scientists from Berkeley and presents examples of the conflict resolution templates in place on the website.
August 13, 2014
Settlement Smarts for Self-Represented Litigants - Check out Susan Yates' blog post about a nifty guide for self-represented litigants by Julie Mcfarlane.
August 6, 2014
August Court ADR Connection - This month's Court ADR Connection features research on Florida's court mediation grievance process, a roundup of the latest blog posts from RSI, and information on new mediation programs in New York and Iowa. Read it all here.
August 4, 2014
Foreclosure Mediation Program Statistics - Jennifer Shack just completed the first statistical report for the foreclosure mediation programs that are funded by the Illinois Attorney General. The five programs each have a different service delivery model. And they're beginning to show different levels of participation, home retention and efficiency. See her blog post for detail.
August 1, 2014
Authorities Crack Down on Foreclosure Rescue Scams - As our Kane, Lake and Winnebago Foreclosure Mediation Programs are now fully operational, we're focused on getting the word out about these great services. However, in the midst of foreclosure scammers, it can be difficult to gain trust. We're excited about the crack down on such scams through "Operation Mis-Modification." Find out more in Shawn Davis' blog post.
July 28, 2014
Facebook's Self-Guided Dispute Resolution System - Facebook's new conflict resolution system seeks to enable users to resolve on their own issues with embarrassing photos and the like. This model, which hinges on self-assessment, could have implications for court ADR systems. Read Mary Novak's post for more information and to share your thoughts about Facebook's approach.